Enterprise web
Role-based client portal replacing ad-hoc email workflows
Context
A multi-brand services firm needed auditable task routing, file versioning, and SLA timers without retraining 400 staff.
Approach
Laravel services behind a headless React desk, SSO hooks, granular policies, and weekly executive scorecards exported from the data warehouse.
Outcome
−38% inbound support volume in 90 days post-cutover.